General
Start your journey now by clicking here . and fill out the reseller registration form.
Once the request has been sent, our specialists will proceed with the verification of your account. This process allows us to guarantee the highest quality and exclusive service to all our partners. We ask you for a little patience; approval is a sign of our commitment to excellence and mutual trust.
Speed up your request
We look forward to welcoming you and starting a successful partnership! If you would like to speed up the verification process, please do not hesitate to contact us directly at the helpline number +39 06 9784 2626. Our team is ready to assist you and answer all your questions.
To discover prices and availability of our refined collection, a fundamental first step is necessary: registration.
It's a simple, yet essential process to enter the world of Queen Helena and start transforming your retail spaces with our unmistakable style.
Start your journey now by clicking here . and fill out the reseller registration form.
Yes, the visible prices are VAT excluded.
- Account Registration : First of all, make sure you are registered and logged in to your wholesale account.
- Choose Products : Browse through our wide range of products and select the items you wish to purchase by adding them to your cart.
- Cart and Checkout : Once you have finished choosing the products, go to your cart and proceed with checkout.
- Enter Shipping and Payment Details : Fill in your shipping information and choose your preferred payment method.
- Check Order : Review your order and, if everything is correct, confirm it.
- Order Confirmation: Once we receive your order we will not automatically debit your payment. Your order will be checked and only after being verified will we proceed with the debit and start processing the order. In the event of any changes or problems we will contact you to confirm the final cost before finalizing the order, ensuring that you are fully informed and satisfied.
Once we receive your order we will not automatically debit your payment.
Your order will be checked and only after being verified will we proceed with the debit and start processing the order.
In the event of any changes or problems we will contact you to confirm the final cost before finalizing the order, ensuring that you are fully informed and satisfied.
We ship throughout Italy and the European Union, including the United Kingdom.
The shipping cost is 5% of the order value.
If your order exceeds €500+ shipping is free
ITALY
Shipments take place within 24 hours. For islands and remote areas they may require 1 additional day.
If your order exceeds €500+ shipping is free
EUROPE
Shipments take place in 2-5 days.
If your order exceeds €500+ shipping is free
Attention: For international shipments, the cost shown in the cart is a rough estimate. After your order, we will recalculate the charges based on the destination and size of the package. We will contact you to confirm the final cost before finalizing your order, ensuring you are fully informed and satisfied. FOB shipping may be requested.
All orders are processed and shipped within 24/48 hours of order confirmation.
It is possible to pay:
Payment by credit, debit or prepaid card
We accept payments with any card, credit, debit, prepaid, postepay. Payments are handled by Shopify to ensure encrypted and secure payments.
Advance bank transfer
The order will be sent only when the amount due is actually credited to the current account within 7 (seven) working days from the date of acceptance of the contract. Beyond these deadlines, the order will be cancelled.
The reason for the bank transfer must necessarily include the order number and the name and surname of the person who placed the order.
Cash on delivery
This site accepts cash on delivery (Cash/Cheque) at a cost of 1% of the order amount. Post-dated checks are not accepted.