Conditions of Sale

By using the site you accept these general conditions.
Site owner:
QueenHelena srl
Via Acuto 133, 00131, Rome
Tel: 06/97842626

Prices and availability

Access to Prices and Availability
To discover prices and availability of our refined collection, a fundamental first step is necessary: ​​registration. It's a simple, yet essential process to enter the world of Queen Helena and start transforming your retail spaces with our unmistakable style. Start your journey now by clicking here . and fill out the reseller registration form.

Verification and Approval
Once the request has been sent, our specialists will proceed with the verification of your account. This process allows us to guarantee the highest quality and exclusive service to all our partners. We ask you for a little patience; approval is a sign of our commitment to excellence and mutual trust.

Speed ​​up your request
We look forward to welcoming you and starting a successful partnership! If you would like to speed up the verification process, please do not hesitate to contact us directly at the helpline number +39 06 9784 2626. Our team is ready to assist you and answer all your questions.

We also wish to inform you that all prices displayed in our catalog are to be considered VAT excluded. This is to ensure transparency and allow you to precisely plan your orders and tax management.

How do you order?

  1. Registration and Account Login : To place an order on our wholesale site, you must be registered and logged in to your wholesale account. This step is essential to access our exclusive catalogs and prices reserved for resellers.
  2. Product Selection : You can browse through the various categories of our site and select the products you wish to purchase, adding them to your cart. This system allows you to explore our offer and carefully choose the items suited to your commercial needs.
  3. Checkout Procedure : Once you have finished selecting the products, you can proceed to checkout from your cart. Here you will have the opportunity to change item quantities or remove products if necessary.
  4. Entering Shipping and Payment Details : During checkout, you will need to provide your shipping details and select a payment method. However, please note that your payment method will not be charged immediately at this stage.
  5. Verification and Confirmation of the Order: After confirming the order, our team will proceed to verify the availability of the items and possibly recalculate the total cost. In the event of changes to the original order, we will contact you to confirm the final cost before proceeding with the charge and starting to process the order. This process ensures transparency and satisfaction in your purchase.

Payment methods

It is possible to pay:

Payment by credit, debit or prepaid card
We accept payments with any card, credit, debit, prepaid, postepay. Payments are handled by Shopify to ensure encrypted and secure payments.

Advance bank transfer
The order will be sent only when the amount due is actually credited to the current account within 7 (seven) working days from the date of acceptance of the contract. Beyond these deadlines, the order will be cancelled. The reason for the bank transfer must necessarily include the order number and the name and surname of the person who placed the order.

Cash on delivery
This site accepts cash on delivery (Cash/Cheque) at a cost of 1% of the order amount. Post-dated checks are not accepted.


All orders are processed within 24 hours and are shipped throughout Europe from Monday to Friday via TNT and Bartolini couriers.

Shipments take place within 24 hours. For islands and remote areas they may require 1 additional day. The shipping cost is 5% of the order value.
If your order exceeds €500+ shipping is free

Shipments take place in 2-5 days. The shipping cost is 5% of the order value.
If your order exceeds €500+ shipping is free
Attention: For international shipments, the cost shown in the cart is a rough estimate. After your order, we will recalculate the charges based on the destination and size of the package. We will contact you to confirm the final cost before finalizing your order, ensuring you are fully informed and satisfied.
FOB shipping can be requested.

Applicable law and dispute resolution

The General Conditions of Sale are governed by Italian law, with particular reference to Legislative Decree 6 September 2005 n. 206 (so-called "consumer code") and Legislative Decree 9 April 2003 n. 70 on electronic commerce, as well as any other current legislation applicable on the matter.

Modification of the General Conditions of Sale
QueenHelena srl ​​reserves the right to modify or update these General Conditions of Sale if it deems it necessary. We therefore invite you to periodically consult the section on the General Conditions of Sale and, in any case, to read it carefully before placing each order.

Do you have doubts or questions?

Visit our Contact page, where we can help you if you have any doubts or problems!